NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000) with Open Source Support

 
 
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5 thoughts on “NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000) with Open Source Support

  • The manufacturer commented on the review belowSee comments
    102 of 107 people found the following review helpful
    1.0 out of 5 stars
    Incredible in the beginning, completely disappointing 4 months later, January 8, 2016
    Verified Purchase(What’s this?)
    This review is from: NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000) with Open Source Support (Personal Computers)
    I purchased this with high hopes based on the stellar reviews I found for it when researching for a new router. I work from home a lot and with my line of web development work I certainly would classify myself as a power user. Further more I work in a house hold with numerous roommates and I really wanted something that could handle at minimum a dozen wireless connections at once.

    When I first hooked up this router I was frankly surprised at how well it handled everything I threw at it in terms of connections and constant use. Then 4 short months later I started noticing as some other reviewers have pointed out that the connections would slow to crawl. Suddenly I sporadically started seen my 5GHz connections go from 110Mbps to a consistent .8Mbps (yes thats not a typo, less than 1Mbps). Initially I sent my internet service provider my full ire thinking that there is no way my relatively new router could be the issue. Time warner understandably does not have the best reputation. They came in found no real issues other than old cabling. They replaced all cables even those outside my home going to the power poles on my block. Nothing changed. Sometimes a reboot of both the router would help, other times it did nothing. Sometimes it would be good for a week or several days but it would start working fine eventually. Then I started seeing this issues happen more frequently until finally at the end of December it was an everyday thing. I then noticed that when I swapped out the router with a borrowed one, or when I bypassed it completely and connected directly to my modem I had no issues at all.

    This is what brought me to the really diving into the router itself. To date, dozens of reboots later, several firmware updates, and even just reverting the entire damn thing to it’s default setup with the oldest firmware available only provided me with a couple of days AT BEST with a working router.

    Since I am no longer within their 90 complimentary support window I get no help over phone unless I pay. Email support as a lot of others have pointed out takes an eternity to get any sort of response from.

    I cannot tell you how disappointed I am with this product and it’s customer support.

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  • stem
    The manufacturer commented on this review(What’s this?)
    Posted on

    Jan 11, 2016 8:10:35 AM PST

    NETGEAR Team says:

    Hi Marion,

    We are very sorry for the trouble with the R7000 and any confusion. We want to clear things up and also offer you assistance in fixing it. You are right in that you do receive 90 days of phone support – you also get a one year hardware warranty with it. In order to get help with this warranty is you email us at netgearteam@netgear.com. Make sure to email us as soon as you notice issues next time.

    In the email please include a link to this review and the current firmware running on the R7000.

    Regards,

    NETGEAR Team

     
  • 82 of 86 people found the following review helpful
    1.0 out of 5 stars
    I cannot recommend any product from Netgear any more, June 23, 2016
    By 
    Bonz

    Verified Purchase(What’s this?)
    This review is from: NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000) with Open Source Support (Personal Computers)
    I cannot recommend any product from Netgear any more, for the sole fact of the absolute horrid customer support. I had an issue with my 2.4 wifi losing internet while still having internet access through my 5G and Ethernet.
    Requested online RMA for defective R7000 WiFi router and subsequently was prompted to make a phone call to obtain RMA. Had to call three times. These phone call lands with Technical Support. Technical support will not provide RMA. Instead, they try to sell their services. They make you buy an extension for phone support for an undisclosed amount of money and time. If they cannot fix the issue with the device, then you are lucky and supposedly won’t have to pay for the luxury of trouble shooting for 2+ hours which consisted of broken English and scripted prompts.
    They finally send me an email to have the product replaced. Except if want to switch out your defective one after you received the new one it will at least cost you $16.90 depending on the option you choose…. This has been one of the worst customer service experience I have ever experienced; I’m ranking this up there with Comcast.
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  • 96 of 104 people found the following review helpful
    1.0 out of 5 stars
    Failed after a few weeks and the replacement did the same, February 18, 2015
    By 

    Verified Purchase(What’s this?)
    This review is from: NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000) with Open Source Support (Personal Computers)
    I don’t write many reviews, but I have to say that I am particular disappointed with this router. I work in the computer networking field so I am reasonably equipped to set up and manage routers. For this one, all I wanted to do was have it set up as a static router and have the 5ghz and 2.5ghz networks chugging along. Simple enough, right?

    I have a primary FIOS router for DHCP addresses and internet connectivity, and just wanted to get this to tack on to the network for the fast wireless support. After about 2 weeks of use, the wireless started dropping out and would require unplugging it and plugging it back in to re-enable it. Also, the web-based interface would be unresposive or unreachable (via the LAN) which made things extra frustrating while trying to change settings to fix the problem.

    I contacted netgear support about the issue. While they were responsive, it took about 1 day or so for each internet-based-form response, and they had me try a laundry list of issues. I spent at least a week or more with back and forth–flashing beta firmware (that they had me sign a NDA for??), playing with settings, the standard factory resets, etc. Finally they sent me a brand new router (not a refurb, shrink wrap brand new) after all avenues failed. I thought that would be the end of the problem but now approximately 3 weeks later it has started failing again.

    Kudos to amazon for allowing me to return this approx 3 months after purchase, because obviously netgear could not get a working product to me. This router is too high-end to have these kind of simple, preventable defects. I’ve been setting up routers for 20+ years and have never had one be so unreliable out the door.

    EDIT – I should add that amazon charged me approximately $40 as a “restocking fee” which was not mentioned until I saw the credit processed. Just wanted to paint a complete picture.

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