With the Health Information Technology for Economic and Clinical Health Act (HITECH) under the American Recovery and Reinvestment Act (ARRA) in place, there has been a surge of EMR companies surfacing. However, this makes it difficult to distinguish EMR companies from each other. So what should a practice do to avoid ‘buyer’s remorse’?
EMR companies throughout the industry each have their strengths and weaknesses but there are glaring differences in experience a practice may have. Depending on their track record of success, costs, and styles of implementation, a seemingly dream product could turn into a nightmare. It is important to incorporate proper research which encompasses all of these factors when determining the best EMR products and EMR companies to choose.
One of the first things to take into consideration is the certification status for the EMR product. EMR companies which have not achieved Office of National Coordinator (ONC) certification for their products may not be as inclined to help the physician practices – they may just be selling a product. ONC certification is one of the mandatory requirements to ensure Stimulus Incentives for eligible physicians.
Additionally, EMR companies should have a proven track record of success. Stable, reliable EMR companies typically indicate that they stand by their products and so do their clients. Prospective buyers should be wary of ‘to-good-to-be-true’ promises. Reputable EMR companies set realistic goals and expected results which have been proven over time.
Another key factor when determining the best EMR companies and their products is their approach to implementation. A detailed, methodical guide to implementation demonstrates a company’s tested abilities to achieve excellent client satisfaction levels. Many times the difference between a ‘happy practice’ and a ‘frustrated practice’ is the way their implementation was handled.
Although there is no ‘one-size fits all’ EMR product on the market, these guidelines narrow the list of several EMR companies to a few. With a shorter list, physicians can spend less time researching and more time getting closer to achieving an efficient, profitable, and paper-less practice.
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