How and When to Automate With Your Information Technology Infrastructure

Self service has some enormous benefits for organizations when it is possible. A Global Benchmarking report by Dimension Data shows that operator assisted phone transactions have dropped from 90% of all calls to 50% of all calls over the past decade. The same report indicates that self-service transactions now account for at least 30% of[…]

Automate And Arrange With Help Desk Management Software

Suppliers of help desk management software concentrate on delivering internal service and support solutions that automate help desk solutions and support desk function. The software program offers trouble ticket supervision, call management and monitoring, knowledge management, issue resolution, remote control, and self help functions. In addition to their common products, many suppliers offer complementary products[…]

Automate And Arrange With Help Desk Management Software

Suppliers of help desk management software concentrate on delivering internal service and support solutions that automate help desk solutions and support desk function. The software program offers trouble ticket supervision, call management and monitoring, knowledge management, issue resolution, remote control, and self help functions. In addition to their common products, many suppliers offer complementary products[…]