CCNP Official Exam Certification Library (5th Edition)

  Become a Pro Blogger with these Tips   Creating a blog can seem overwhelming because there are so many option, possibilities and choices to make. The potential and ideas for blogs are infinite. The tips in this article are designed to help you to create a blog that will accomplish your goals and will[…]

SMART Service Desk – Automates IT Infrastructure Library ITIL 2011 & ISO/IEC 20000-1:2011

SMART Service Desk is compatible with IT Infrastructure Library ITIL 2011 & ISO/IEC 20000-1:2011 guidelines for Service Management System (SMS). It is a comprehensive application that facilitates end to end service operations processes of high-quality. You will be able to easily automate incident, service request, problem, knowledge management, pro-active support, self service and advanced root[…]